How To Order
How To Order with adgiftsonline limited
Thank you for choosing AdGiftsOnline Limited as your promotional merchandise partner. To ensure your order goes smoothly and that you are delighted with your products, we have put together these guidelines on ‘How to Order and How to Make Payments’.
1. PLACING YOUR ORDER
Please fill in our online order form at this Order Form Link.
We ask you to fill this in so we have all the details we need to process your order without coming back to you with lots of questions.
The quote reference can be found in the top left hand box on your quote.
The client purchase order reference is your reference number if you have one. If you don’t have one then just put your name.
There is a tick box at the end of the form asking you accept our terms and conditions. There is a link on our website to these which can be viewed here.
2. PROVIDING YOUR ARTWORK
Please e-mail your artwork to us as an Adobe Illustrator eps file with all fonts converted to outlines.
If your artwork is over 10mb please send it to us using a file sharing website such as www.yousendit.com
If you don’t have artwork in this format, we are able to redraw and create artwork in our in-house design studio for an approximate cost of £30.
3. MAKING YOUR PAYMENTS
Once we have received your completed order form and artwork, we will send you an Order Acknowledgement and Proforma Invoice. Until you have had a few regular orders with us we require payment before we can begin your order. We accept payment by credit or debit card, AMEX, BACS or Cheque.
Please be aware that BACS and Cheque Payments are free of any additional charges however a 2.8% Administration Fee is applied to all Credit Card and Corporate Debit Card Payments or, a 3.85% charge when paying with AMEX.
Please make cheques payable to AdGiftsOnline Limited
Account Name: AdGiftsOnline Limited
Bank Details: Natwest Bank, 75 High Street, Newcastle-under-Lyme, Staffordshire, ST5 1PP
Account Number: 13254502
Sort Code: 54-10-27
SWIFT Code / IBAN BIC: NWBKGB2L
Payments via Credit and Debit Card
Debit Card Payments – are accepted without charge
Corporate Debit Card Payments – transactions receive a 2.8% Administration Charge
Credit Card Payments – transactions receive a 2.8% Administration Charge
American Express Payments – the company does accept American Express Card Payments but owing to the charges applied to these transactions, a 3.85% transaction fee applies on all American Express Payments.
4. ARTWORK PROOF APPROVAL
Once we have received payment from you we will process your order and the next stage will be artwork proof approval. We require approval promptly to ensure your delivery deadline if you have one, is met. Lead times start from artwork approval.
5. FOLLOWING UP
Once your artwork is approved we will follow your order through to delivery to make sure your order is delivered on time. Unless otherwise stated or requested, your order will be delivered on a standard delivery which is usually before 5:30pm.
Thank you for your order!