How To Order

 

How To Order with adgiftsonline limited
 

Thank you for choosing AdGiftsOnline Limited as your promotional merchandise partner. To ensure your order goes smoothly and that you are delighted with your products, we have put together these guidelines on ‘How to Order and How to Make Payments’.
 

1. PLACING YOUR ORDER

Please confirm your order by e-mail with your designated account manager or sales@adgiftsonline.com

Purchase Orders should be sent to sales@adgiftsonline.com


2. PROVIDING YOUR ARTWORK

Please e-mail your artwork to us as an Adobe Illustrator eps file with all fonts converted to outlines.

If your artwork is over 10mb please send it to us using a file sharing website such as www.yousendit.com

If you don’t have artwork in this format, we are able to redraw and create artwork in our in-house design studio for an approximate cost of £30.


3. MAKING YOUR PAYMENTS

Once we have received your completed order form and artwork, we will send you an Order Acknowledgement and Proforma Invoice. Until you have had a few regular orders with us we require payment before we can begin your order.  We accept payment by credit or debit card, BACS or Cheque.  

 

Cheque Payments

Please make cheques payable to AdGiftsOnline Limited

 

BACS Payments

Account Name:  AdGiftsOnline Limited

 

Bank Details: Natwest Bank, 75 High Street, Newcastle-under-Lyme, Staffordshire, ST5 1PP

 

Account Number: 13254502

 

Sort Code: 54-10-27

 

IBAN: GB05NWBK54102713254502

 

SWIFT Code / IBAN BIC: NWBKGB2L

 

Payments via Credit and Debit Card

 

Debit Card Payments – are accepted without charge

 

Corporate Debit Card Payments – are accepted with a charge of 2.75%

 

Credit Card Payments – are accepted with a charge of 2.75%

 

American Express Payments – are accepted with a charge of 3.85%

 

Details on credit card charges relating to the recent changes can be found here: gocardless.com/blog/card-surcharge-ban

The ban does not apply to payments made with corporate credit or debit cards, but merchants who take payments from these sorts of cards (typically B2B businesses), cannot charge fees higher than the costs they have incurred for processing payments.

 

4. ARTWORK PROOF APPROVAL

Once we have received payment from you we will process your order and the next stage will be artwork proof approval. We require approval promptly to ensure your delivery deadline if you have one, is met. Lead times start from artwork approval.

 

5. FOLLOWING UP

Once your artwork is approved we will follow your order through to delivery to make sure your order is delivered on time. Unless otherwise stated or requested, your order will be delivered on a standard delivery which is usually before 5:30pm.

 

Thank you for your order!